Support

Here to assist

Support Hub

Our Support Hub is your one place for practical help, answers, and safety information. You’ll find clear guidance on orders and delivery, quick answers to common questions, and plain-language resources about abuse patterns we see every day, especially technology-facilitated abuse, financial abuse, and coercive control.

Shipping Information: delivery timeframes, discreet-packaging options, order tracking, returns/exchanges, and what to do if a parcel may compromise your safety.

FAQs: quick answers on orders, accounts, services, warranties, and how we protect your privacy.

Help Centre: step-by-step guides, checklists, and contact options for tailored support.

Types of Abuse:

Technology-facilitated abuse: signs to look for (tracking, account compromise, hidden cameras), immediate steps, and device/account safety checklists.
Financial abuse: warning signs (coerced debt, controlled spending), ways to protect income and records, and links to support.
Coercive control: how patterns of monitoring, isolation and intimidation show up, how to document incidents safely, and where to get help.

If you’re unsure where to start, head to the Help Centre for guided pathways—or contact us for confidential support. If you’re in immediate danger, call 000 (Australia) or your local emergency number.

Types of Abuse

Technology Abuse (TFA)

Learn more about the misuse of digital tools like phones, apps, accounts, trackers, and cameras, to monitor, harass, impersonate, isolate, steal information, or control another person.

Learn more about Technology Abuse

Coercive Control

Learn more how patterns of monitoring, isolation and intimidation show up, how to document incidents safely, and where to get help.

Learn more about Coercive Control

Financial Abuse

Learn more about the warning signs (coerced debt, controlled spending), ways to protect income and records, and links to support.

Learn more about Financial Abuse

Cultural Abuse

Learn more the misuse of a person’s culture, religion, language, immigration status, or community ties to control, isolate, shame, exploit.

Learn more about Cultural Abuse

Shipping Information

Disptach

We aim to dispatch all orders within 1-2 business days, however, this may take longer during peak-trade periods.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.

Delivery Times

Once orders have been shipped, they are expected to be delivered in 2-5 business days within Metro areas. Delivery times to

Western Australia, regional and remote destinations may take up to 7 business day

Click & Collect

Our free service allows you to order online and pick up your purchase from our National Office in Collins St, Melbourne.

Return Policy

90 Day Change of Mind Returns Policy

Technology Safe gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law.

Returns within 90 days

Technology Safe will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:is still in its original and saleable condition and packaging, with all accessories included

Returns can be processed at any Technology Safe office, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase.

Support Available

Leaving Violence Program

The Leaving Violence Program is an Australian government service that provides eligible victim-survivors leaving an intimate-partner relationship up to $5,000 in support.

Learn more about Leaving Violence

1800 RESPECT

Australia’s national 24/7 confidential counselling, information and support service for people experiencing or at risk of domestic, family and sexual violence, available via phone (1800 737 732), text, online chat and video.